Blue Trinity are proud to announce that we have passed our Lexcel assessment. Passing this assessment demonstrates our commitment to outstanding service, and the importance we place upon client satisfaction.
What is Lexcel?
The Lexcel assessment is designed by the Law Society to determine the quality of service provided by law firms, solicitors, and legal departments in the UK. The Lexcel assessment is not mandatory, but there are a number of reasons that legal practitioners choose to undertake the assessment.
How Does Lexcel help Solicitors and Law Firms?
In meeting the standards set out by the assessment, legal departments and law firms will develop operational procedures and practices that enable them to provide their clients with a top-rated service. Client satisfaction is a very important metric for solicitors and law firms, especially given how competitive these professions often are. In aiming for the standards set out by the Lexcel assessment, legal professionals will develop policies and procedures that enable them to achieve a consistently high level of service and satisfaction across their practice, department, or organisation.
As well as assisting law firms in achieving excellent client satisfaction rates, Lexcel also serves as an effective risk management tool. In meeting the standards required to pass the Lexcel assessment, law firms will consider the main causes for claims to be filed against solicitors and will therefore reduce the likelihood of facing those claims in the future. A high client satisfaction rate means much less risk of facing complaints from clients. Having strong and consistent procedures in place mitigates the risk of other legal professionals taking issue with your methods.
How Does Lexcel Benefit Our Clients?
Our Lexcel accreditation means that our clients can come to us with confidence, knowing that we have met a particular standard of practice and have therefore earned a seal of approval from the Law Society. Naturally, client satisfaction is great for us, but it is even better news for our clients.
In achieving this standard, we have had to ensure smooth and efficient operating procedures, giving our clients confidence that the time and money they invest in our services is not wasted. An overall improved working atmosphere brings as much benefit to our clients as it does to us.
When individual solicitors, or entire law firms, make mistakes, clients often have grounds for complaints, and sometimes compensation. A solicitor who has passed the Lexcel assessment is much less likely to make mistakes because they have demonstrated working practices that make it more difficult to make a mistake.
Our Assessment
Blue Trinity are proud to have passed the Lexcel assessment with flying colours. In summarising our assessment, the assessor commented that :
“[Blue Trinity] continues to demonstrate excellent standards in running its files, serving its clients and managing its staff.”
They also noted that they did not find a single case of non-compliance, something the assessor described as :
“an uncommon outcome”.
Our Lexcel assessment is objective proof of our commitment to a high level of service. We are proud to have not only passed the assessment, but to have drawn specific praise for the way that we handle our clients and their needs.